All orders are shipped at a flat rate. Pricing varies by tiers.
Help Center / FAQ
FAQ
Apparel & Accessories
How long will it take my order to ship?
Your order will be shipped within 1-3 business days. Once your order ships please allow 7-10 days for domestic delivery and up to 4 weeks for international.
Can I get a refund or make an exchange?
No refunds, exchange only.
Is there a way to contact you directly?
You can call (305) 203-3343 or email sales@vividreign.com with any questions regarding your order.
Do my billing and shipping address have to match?
We require that your billing and shipping address match to prevent identity and credit card fraud.
My order was place successfully, but why I didn’t I receive an email confirmation?
During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.
What time do you update your online shop?
12AM EST (Eastern Standard Time)
When are particular items released?
Generally we do not have a set release date. Please subscribe to receive email alerts.
Do you restock your inventory?
We only restock original "classic" designs like our Vivid Dadhat's and Vivid Tee's. All other items that we do not restock will be tagged as "Limited" – meaning only 100 copies/units are sold, so take advantage!